Shipping Policy

Last updated: August 19, 2026

Sleeper Build prepares fresh, high-protein meals and delivers them to customers within our available delivery areas.

1. Delivery Areas

We currently deliver to selected locations within our service area.

Delivery availability depends on your location, delivery capacity, and operational coverage. You will be able to confirm whether your address is serviceable during the ordering process.

2. Delivery Times

Our meals are prepared fresh and delivered according to the delivery schedule selected or communicated at the time of ordering.

Estimated delivery times may vary due to:

• Traffic and road conditions

• Weather

• High order volumes

• Delivery partner availability

• Operational delays

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

We aim to deliver your order within the estimated time provided, but delivery times are not guaranteed.

3. Delivery Charges

Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.

Delivery charges may vary depending on your delivery location, order value, promotions, or other applicable conditions.

4. Accurate Delivery Information

You are responsible for providing accurate and complete delivery information, including:

• Full name

• Mobile number

• Complete delivery address

• Flat, house, building, or office number

• Any relevant delivery instructions

Sleeper Build is not responsible for delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete information provided by the customer.

5. Receiving Your Order

Please ensure someone is available at the delivery address to receive the order.

If the customer is unavailable, unreachable, or unable to receive the order, the delivery partner may attempt to contact the customer. Additional delivery arrangements may be subject to additional charges.

Because our products are fresh and perishable, we cannot guarantee redelivery if an order cannot be delivered due to the customer's unavailability.

6. Order Delays

We take reasonable steps to deliver orders within the estimated delivery time.

However, delays may occur due to circumstances outside our control, including severe weather, traffic, accidents, delivery disruptions, technical issues, unusually high demand, or other unforeseen events.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you or provide an appropriate update.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, spilled, contains incorrect items, or has missing items, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be asked to provide:

• Your order number

• Details of the issue

• Photographs of the order or packaging, where applicable

We will review the issue and determine an appropriate resolution in accordance with our Return & Refund Policy.

8. Fresh and Perishable Products

Our meals are freshly prepared food products and are perishable.

Once the order has been delivered, the customer is responsible for storing and consuming the food appropriately.

Please follow any storage and consumption instructions provided with your order.

Sleeper Build is not responsible for food quality issues resulting from improper storage or handling after delivery.

9. Order Changes

If you need to change your delivery address or other order details, contact us as soon as possible.

Changes cannot be guaranteed once your order has entered preparation or has been handed over for delivery.

10. Contact Us

If you have questions about your delivery or need assistance with an order, please contact Sleeper Build through the contact details provided on our website.

By placing an order with Sleeper Build, you acknowledge and agree to this Shipping Policy.